Remote Support Tool

RemoteMD™ is a real-time condition analysis tool for optical sorters and automatic defect removal systems. The product is designed to keep sorting, conveying and processing systems operating at peak performance. The unit monitors the condition of the sorter or ADR, assesses the status and alerts the customer if problems are detected. A secure two-way remote session between the sorter and a service technician can be initiated. By automating detection and diagnosis, the product provides detailed information to service technicians, which increases fix-rate, reduces in-plant service calls and speeds resolution time. Three protection plans are available.